FAQ Category: Utilities Customer Service

Municipal services bills are mailed every week to different areas of the city. If you provide us with your address, we can tell you when yours will be mailed, or if you sign-up for Redconnect, you can access this information 24/7.

We are happy to email or mail a duplicate municipal services bill, and we can also let you know when your next municipal services bill will be mailed to you. Also, as an added convenience, you can access your account via Redconnect. Redconnect is a web-based service that provides you real-time 24/7 access to your City of Redlands…

If your water usage seems too high, we will review your previous consumption history, and if the current meter read is higher than the previous 3 years history, we will prepare a work order to have your meter reread and your service checked for leaks.

Most of the time we can accommodate an extension of your municipal services bill when requested.

Please call (909) 798-7553 for inquiries related to this matter.

The Redlands Municipal Code requires a prepayment from all customers who have not established credit with the city. Established credit is defined as one year of service with a satisfactory payment record. A satisfactory payment record is achieved by paying your municipal services bills on or before the due date.

An account may be closed by verifying pertinent information from the account and providing a forwarding address for the final closing bill and possible credit .

The City of Redlands requires a pre-payment from all residential customers who have not established credit with the City. Established credit is defined as one year of service with a satisfactory payment record. The pre-payment is based on a sum equal to three times the average or estimated monthly charges for the premise you are…

This is a bi-monthly service charge that is based upon the size of your water meter. This charge is in addition to your “Water Usage Charge” which is based upon the actual water that passed through your meter.

Your municipal services bill includes water, sewer (if you are connected), solid waste disposal (except for areas outside the city limits), street cleaning services and household hazardous waste disposal for customers residing inside the city limits. Customers outside the city limits are billed for water and sewer if the property is connected to sewer.