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Is the property owner responsible for a tenant’s unpaid municipal services bills when the account is in the property owner’s name?
Yes.
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Is there an additional fee for returned checks?
Yes, the fee for a returned payment is $35.00, and must be paid at the time the check is redeemed.
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My neighbor has six (6) members in the family and I only have only two (2). Why is my water usage higher?
Most of the water usage is consumed by watering lawns, not in personal water use for bathing, washing dishes and drinking. Perhaps you have a larger yard than your neighbor or water your lawn more often or for longer periods of time.
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I don’t think my meter is read because there are all kinds of debris in the meter box. Why don’t the meter readers clean out my meter box?
Meter readers have a tool they use to remove the dirt from the glass lid which enables them to obtain the read, it is not necessary to remove the dirt from around the meter to obtain the read. We can have someone meet with you and show you how they read your meter and verify…
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I have a leak on my property can someone from the City fix it?
The City will repair leaks within the meter box that are NOT on the customer’s side of the meter. Leaks on the customer’s side of the meter are the responsibility of the property owner.
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What if I discontinue municipal utility service prior to one year?
If you request your utility services to be discontinued prior to one year, you will receive a refund check for your full pre-payment less any amount due on your final closing bill.
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Is the prepayment refundable?
The pre-payment will be refunded at the end of one year, in the form of a credit on your municipal services bill, provided that a satisfactory payment record is maintained by paying your municipal services bills on or before the due date.
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What is the City’s mailing address?
For payments you should use P.O. Box 6903, Redlands, CA 92375, or for your convenience, we have an after-hours payment drop box located outside of the City’s Revenue Office, 35 Cajon St., Suite 15 B. For all other correspondence, please use P.O. Box 3005, Redlands, CA 92373.
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What are your business hours?
The lobby is open from 8:00 a.m. to 4:30 p.m., and the call center is open from 8:00 a.m. to 5:00 p.m., Monday through Thursday and every other Friday. Navigate to City Hall Hours to view the Civic Center Calendar.
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Can you turn off my water so I can repair a leak?
Yes. City water crews are available from 7:30 a.m. to 5:00 p.m. Monday through Friday (closed on alternate Fridays, click here to view the Civic Center Calendar) to turn water on and off so that repairs can be made. To request an emergency turn-off after business hours, or on weekends and holidays, contact the Redlands…