Contact Us
Find contact information for each department below.
Reach out to us
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A.K. Smiley Public Library
Address: 125 W. Vine St. Redlands, CA 92373
Phone: (909)-798-7565
Fax: (909)-798-7566
Website: A.K Smiley Public Library
Advisory: Library Board -
Airport
Address: 1755 Sessums Drive Redlands, CA 92374
Phone: (909) 798-7573
Website: Redlands Municipal Airport (REI) -
Contact Animal Services
Address: 504 Kansas St. Redlands, CA 92373
Phone:(909) 798-7644
Department:Animal Services -
Building & Safety Division
Address: 35 Cajon St Suite 15A Redlands, Ca 92373
Phone: (909)-798-7536
Fax: (909)-335-4779
Department: Building & Safety Division -
City Clerk
Address: 35 Cajon St Suite 4 Redlands, Ca 92373
Phone: (909)-798-7531
Fax: (909)-798-7535
Department: City Clerk -
City Council
Address: PO Box 3005 Redlands, CA 92373
Phone: (909)-798-7533
Fax: (909)-798-7535
Department: City CouncilMayor Mario Saucedo (District 3)
Mayor Pro Tempore Marc Shaw (District 4)
Council Member Paul Barich (District 5)
Council Member Eddie Tejeda (District 2)
Council Member Denise Davis (District 1) -
Office of the City Manager
The Office of the City Manager oversees the city departments and administers the day-to-day operations of the city. It is headed by the City Manager. Emergency Management, and the Public Information Office.
The City Manager is Charles M. Duggan, Jr.
You may contact Charles M. Duggan, Jr., by any of the following methods:
- Office of the City Manager
300 East State Street, Suite 690
P.O. Box 3005 (mailing)
Redlands CA 92373 - Telephone – (909) 798-7510
- E-mail –[email protected]
- Office of the City Manager
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Contact City Treasurer
Address: 35 Cajon Street, Redlands, CA 92373
Phone: 909-798-7591
Email address: [email protected]
Department: City TreasurerRevenue Division
35 Cajon Street, Suite 15B Redlands, CA 92373
Phone: (909) 798-7544Hours: Monday thru Friday, 8:00 am to 4:30 pm, closed alternate Fridays
- Dog Licenses
- Yard Sale Permits
- Transient Occupancy Tax (TOT) Information
- Residential Parking Permits
- Business Licenses
Finance Division
35 Cajon Street, Suite 30 Redlands, CA 92373
Phone: (909) 335-4791- Financial Statements
- Vendor Payments and Inquiries – Accounts Payable
- Accounts Receivable
- Payroll
Hours: Monday thru Friday, 8:00 am to 4:30 pm, closed alternate Fridays
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Senior Services
Address: 111 W. Lugonia Ave. Redlands, CA 92374
Phone: (909) 798-7579
Fax: (909)-798-7535
Department: Redlands Senior ServicesDirect Telephone Numbers:
- Joe Gonzales Community Center: (909) 798-7572
- Eddie & Gloria Flores Senior Center: (909) 798-7579
- Joslyn Senior Center: (909) 798-7550
Senior Services Office Hours:
Eddie & Gloria Flores Senior Center
Monday – Friday: 8:00am – 2:00pm
Saturday & Sunday: Closed
Holidays: ClosedJoslyn Senior Center
Tuesday – Friday: 9:00am – 3:00pm
Saturday – Monday: Closed
Holidays: ClosedFacilities and Community Services – Recreation Division
111 West Lugonia Ave. Redlands, CA 92374
Business hours are Monday through Friday 10:00AM to 2:00PM.
(909) 798-7572 or email us at [email protected] -
Contact the Development Services Department
Sean Reilly
Director
Development Services DepartmentAddress: 35 Cajon St Suite 20 Redlands, Ca 92373
Department: Development Services- One Stop Permit Center – (909) 798-7555 ext. 1
- Building & Safety Division – (909) 798-7555 ext. 2
- Planning Division – (909) 798-7555 ext. 3
- Land Use Engineering Division – (909) 798-7555 ext. 4
- Economic Development Division – (909) 798-7555 ext. 5
Who to Call by Function
Function
Contact
Agendas – Planning Commission
Historic & Scenic Preservation Commission
Minor Exception Permit Committee(909) 798-7555 ext. 1, then press 1 for Planning
(909) 798-7555 ext. 1, then press 1 for Planning
(909) 798-7555 ext. 1, then press 1 for Planning
Building Board of Appeals
(909) 798-7555 ext. 2, then press 5
(909) 798-7555 ext. 2
(909) 335-4755, ext. 5
Certificate of Occupancy
(909) 798-7555 ext. 2, then press 1 for Building
(909) 798-7555 ext. 1, then press 1 for Planning
Community Development Block Grant (CDBG)
(909) 798-7555 ext. 5
Demolition Permit (Planning permit)
(909) 798-7555 ext. 1, then press 1 for Planning
Demolition Permit (building permit)
(909) 798-7555 ext. 1, then press 2 for Building
(909) 798-7555 ext. 1, then press 1 for Planning
(909) 798-7555 ext. 1, then press 1 for Planning
(909) 335-4755, ext. 5
Final Building Inspections
Inspections are scheduled online here:
www.redlands.gov/request-building-inspection(909) 798-7555 ext. 1, then press 1 for Planning
(909) 798-7555 ext. 1, then press 1 for Planning
(909) 798-7555 ext. 1, then press 1 for Planning
(909) 798-7555 ext. 1, then press 1 for Planning
(909) 798-7555 ext. 1, then press 1 for Planning
(909) 798-7555 ext. 1, then press 1 for Planning
Inspections, Building (questions)
Electrical
Foundation
Mechanical
Occupancy
Plumbing
(909) 798-7555 ext. 1, then press 2 for Building
To schedule an inspection, go online here:
www.redlands.gov/request-building-inspectionLong Range / Advance Planning
(909) 798-7555 ext. 1, then press 1 for Planning
(909) 798-7555 ext. 1, then press 1 for Planning
(909) 798-7555 ext. 1, then press 1 for Planning
Permits from Building & Safety Division
Electrical
Fences
Grading
Foundation
Mechanical
Occupancy
Swimming Pools
Plumbing
(909) 798-7555 ext. 2, then press 1 for Permit Tech
Permits from the Planning Division
Development Permits
Conditional Use Permits
Home Occupation Permits
Special & Temporary Event Permits
Banner Permits
Sign Permits(909) 798-7555 ext. 1, then press 1 for Planning
Property Ownership Information (County Assessor)
(909) 387-8307
Resale Number (State Board of Equalization)
(909) 680-6400
Seismic Safety Plans Examining
(909) 798-7555 ext. 2, then press 3
(909) 798-7555 ext. 1, then press 1 for Planning
(909) 798-7555 ext. 1, then press 1 for Planning
(909) 798-7555 ext. 8
(909) 798-7555 ext. 1, then press 1 for Planning
(909) 798-7555 ext. 1, then press 1 for Planning
Administration
Sean Reilly, Development Services Director – (909) 798-7555
Joe Bierma, Management Analyst – (909) 798-7555, ext. 7, then press 1
Katherine Coleson, Senior Administrative Assistant – (909) 798-7555 ext. 7
Sonya Flint, Administrative Assistant II – (909) 798-7555 ext. 7
Kaitlyn Haberlin, Sustainability Coordinator – (909) 798-7555 ext. 8Planning Division
Phone: (909) 798-7555, ext. 3Brian Foote, City Planner/Planning Manager
Travis Martin, Principal Planner
Kevin Beery, Senior Planner
Jazmin Serrato, Associate Planner
Rosemary Montoya, Associate Planner
Nylsen Escajeda, Assistant PlannerBuilding & Safety Division
Phone: (909) 798-7555 ext. 2John Thompson, Chief Building Official
Mark Farrell, Senior Building Inspector
Andy McCune, Building Inspector II
Robert Munoz, Building Inspector II
Liz Salguero, Senior Plans Examiner
Travis Oldham, Plans Examiner
Michael Rhoden, Permit Technician II
Irene Alcarez, Permit Technician IEconomic Development Division
Phone: (909) 798-7555, ext. 5Ross Wittman, Economic Development Coordinator
Land Use Engineering
Phone: (909) 798-7555 ext. 4Don Young, One Stop Permit Center Manager
Alan Collett, Senior Civil Engineer
Mark Rynkiewicz, Senior Civil Engineer
Caleb Cortez, Assistant Engineer
Aaron Ares, NPDES Inspector II
Tyler Staple, Counter Services Technician
Patty Baltazar, Counter Services Technician -
Economic Development Division
Address:35 Cajon St Suite 20 Redlands, CA 92373
Phone: (909) 798 – 7555 ext. 5
Fax: (909) 792 – 8715
Department: Economic Development Division -
Contact Facilities & Community Services
Tabitha Crocker
Director, Facilities and Community Services
Address: 35 Cajon St Suite 222 (2nd Floor) Redlands, Ca 92373
Phone: (909)-798-7655
Email address: [email protected]
Department: Facilities & Community ServicesContact the Facilities & Community Services with questions regarding the following
For after-hours assistance, call the Police Non-emergency Dispatch at (909) 798-7681
Function
Phone
Email
Airport – Redlands Municipal
Animal Services
Citrus Groves
Code EnforcementRental & Vacant
PropertiesGraffiti & Blight
Cultural Arts & Art in Public Places
Program
Market Morning
Parks
Recreation
Senior Services
Community Senior Center
Joslyn Senior Center
Solid Waste & Recycling Programs
Street Trees
Sustainability Initiatives
Where To Find Us
Facilities
Address
Administrative Offices
35 Cajon Street, Suite 222
Community Center
111 W. Lugonia Ave
Community Senior CenterSenior Nutrition Site
111 W Lugonia Ave
Joslyn Senior Center
21 Grant St
Mailing address for the above locations:
P.O. Box 3005 , Redlands , CA 92373
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Contact the Fire Department
Fire Administration:
Phone: (909) 798-7600
- Building and Grounds
- General Business
- Fire Investigation
- Operations
- Personnel
- Personnel Development
- Technical and Support Services
- Incident Reports
- Training
- Public Education
- Safety Trailer
- Apparatus Demonstrations
- Safety Talks/Tours
Disaster Preparedness/Emergency Services:
Phone: (909) 798-7600
- Business Recovery
- Disaster Emergency Management
- Emergency Medical Services
- Neighbor-net
- Paramedic Program
- Safe Seniors
Community Risk Reduction:
Phone: (909) 798-7603
- Building Inspections
- Certificates of Occupancy
- Development Planning
- Engine Company Inspections
- Fire Hazard Complaints
- Fire Safety Permits
- Fire Sprinkler Plans/Plan Check
Weed Abatement:
Phone: (909) 798-7603
Fire Station Locations
- Station 261 – 525 E. Citrus Avenue
- Station 262 – 1690 Garden Street
- Station 263 – 10 W. Pennsylvania Avenue
- Station 264 – 1270 W. Park Avenue
Fire Suppression:
Phone: (909) 798-7600
- Heavy Rescue
- Public Assistance
- Special Programs
- Pool Safety
- File of Life
- Urban Search & Rescue
Hazardous Waste Response Team:
Phone: (909) 798-7600
- Illegal dumping or discharging of hazardous waste.
Fire Incident Reports:
- Fire Incident Reports are requested via Public Records Request.
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Hillside Memorial Park
Address: 1540 Alessandro Rd Redlands, CA 92373
Phone: (909) 798-7569
Department: Hillside Memorial Park -
Contact the Human Resources Staff
Gina King
Director of Human Resources
Phone: (909) 798-7679
[email protected]Jenna Yorck
Human Resources Manager
Employee Services & Recruitment Division
Phone: (909) 798-7540
[email protected]Jorge Castillo
Human Resources Manager
Risk Management & Safety
Phone: (909) 307-7321
[email protected]Who to Contact for the following:
Function or Service
Contact
Job Openings/Employment Verifications/General Inquiries
Tammy Brown
Administrative Assistant
[email protected]
(909) 335-4950Staff Development/Talent Acquisition/Benefits/ Leave Administration
Jenna Yorck
Human Resources ManagerRisk Management/Workers Comp/PD Liaison/Employee Relations
Jorge Castillo
Human Resources Manager
[email protected]
(909) 307-7321Training & Development/Employee Engagement/Internal Communications
Marina Walker
Human Resources Analyst
[email protected]
(909) 307-7494Risk Management/Claims/Certificates of Insurance/Special Events Insurance
Sarah Redinger
Human Resources Analyst
[email protected]
(909) 335-4938New Hire Orientation/Onboarding
Angela Vizcarra
Human Resources Specialist
[email protected]
(909) 307-1909Benefits/Wellness/Leaves
Jennifer Gutjahr
Human Resources Specialist
[email protected]
(909) 307-7458Recruitment
Julie Maher
Human Resources Specialist
[email protected]
(909) 307-7464Recruitment/Volunteers
Sophia Diaz
Human Resources Specialist
[email protected]
(909) 335-4947Safety/DOT/Safety Investigations & Trainings
Estevan Lugo
HR Coordinator -
Joslyn Senior Center
Address:
21 Grant St.
Redlands, CA 92373Phone:
(909) 798-7550Hours:
Tuesday – Friday: 9:00 AM – 3:00 PM
Closed Saturday – Monday -
Management Services / Finance Department
Address: 35 Cajon St Suite 15B Redlands, Ca 92373
Phone: (909) 798-7544
Department: Management Services / Finance DepartmentDanielle Garcia
Director
Management Services / Finance Department
Email: [email protected]
Information Services
General Contact Info: (909) 335-4795
GIS Services
General Contact Info: (909)-335-4784, [email protected]
35 Cajon Street, Suite 30
Redlands, CA 92373
Phone: (909) 335-4791- Payroll
- Financial Statements
- Vendor Payments and Inquiries – Accounts Payable
- Accounts Receivable
Finance Staff
James Garland, Assistant Finance Director
[email protected]Marie Datuin, Finance Manager
[email protected]Denise Camarillo, Principal Accountant
[email protected]Jannette Mendoza, Senior Accountant
[email protected]Justine Wickman, Senior Accountant
[email protected]Miriam Ortega Valtierra, Budget Analyst
[email protected]Misty Castellanos, Senior Accounting Technician
[email protected]Melissa Saavedra, Accounting Technician II
[email protected]Ryan Alexander, Payroll Coordinator
[email protected]Daniel Bustamante, Payroll Assistant
[email protected]Monique De La Cruz, Accounting Technician I
[email protected]Revenue Division
35 Cajon Street, Suite 15B
Redlands, CA 92373
Phone: (909) 798-7544Hours: Monday thru Friday, 8:00 am to 4:30 pm, closed alternate Fridays
- Dog Licenses
- Yard Sale Permits
- Transient Occupancy Tax (TOT) Information
- Residential Parking Permits
- Business Licenses
Aimee Hoover, Revenue Manager
[email protected]Elizabeth Ramirez, Accountant
[email protected]Daniene Khanmanivanh, Accountant
[email protected]Jessica Dodd, Senior Accounting Technician
[email protected]Ashley Deem-Sepulveda, Administrative Analyst
[email protected]Maya Robbs, Senior Customer Account Specialist
[email protected] -
Municipal Utilities and Engineering Department
Monica Heredia
DirectorAddress: 35 Cajon St Suite 15A Redlands, Ca 92373
Phone: (909) 798-7698
Fax: (909) 798-7670
Department:Municipal Utilities and Engineering Department
Related Contacts: Utilities Customer ServiceDirect general email inquiries to:
[email protected]
Call MUED Administration:
Phone: 909-798-7698
Fax: 909-798-7670Report water waste:
[email protected]
909-798-7527 ext. 4143 or 4215Who to Contact for the following:
Function or Service
Contact
Bids and Requests for Bids or Proposals (Vendor Registration or Bid Opportunities) via PlanetBids
[email protected] or contact staff specified in PlanetBids
909-798-7698Municipal Utilities/Public Works Commission
Traffic and Parking Commission
Utilities Advisory CommitteeSara White
909-798-7527Johana Silva
909-798-7584 x7Sara White
909-798-7527909-798-7551 x4
Land and Private Development Engineering
909-798-7551 x5
Inspections in City Right-of-Way
909-798-7551 x6
New Services
909-798-7585 x4
909-798-7597 x5
909-798-7597 x5
909-798-7584 x2
909-798-7584 x7
Water and Wastewater (Sewer) Infrastructure
909-798-7527 x2
909-798-7502 ext.4657
Water Leaks, Water Pressure and Water Quality
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One Stop Permit Center
Address: 35 Cajon St Suite 15A Redlands, Ca 92373
Phone: (909) 798-7551
Department: One Stop Permit CenterBuilding Permits
Monday to Friday 8:00 am to 4:30 pm (closed every other Friday)
35 Cajon St., Suite 15A
Schedule an Inspection (909) 798-7536 option 1
General Inquiries (909) 798-7536Facilities & Community Services Permits
Monday to Friday 7:30 am to 5:30 pm (closed every other Friday)
35 Cajon St., Suite 222 (upstairs)
General InquiriesFire Department Permits
Monday to Thursday 7:30 am to 5:30 pm
35 Cajon St., Suite 12
Schedule an Inspection (909) 798-7601
General Inquiries (909) 798-7601Planning Permits
Monday to Friday 8:00 am to 4:30 pm (closed every other Friday)
35 Cajon St., Suite 15A
General Inquiries (909) 798-7551 option 3Utilities & Engineering Permits
Monday to Friday 8:00 am to 4:30 pm (closed every other Friday)
35 Cajon St., Suite 15A
Schedule an Inspection (909) 798-7597
General Inquiries (909) 798-7597 -
Parks
Address: 35 Cajon St Suite 222 (upstairs) Redlands, Ca 92373
Phone: (909) 798-7655
Department: Parks -
Contact the Police Department
IF THIS IS AN EMERGENCY PLEASE DIAL 911
- Non-emergency Dispatch: (909) 798-7681 ext. 8
- Records Unit: (909) 798-7786
- Fax: (909) 798-7639
- Parking Tickets: (909) 798-7614
For inquiries regarding Code Enforcement or Recreation, please refer to the Facilities & Community Services contact page.
Report a Crime
Dial 911 for all emergencies. For non-emergencies, please call (909) 798-7681 ext. 8. You may also email or send a text message to [email protected]. Emails sent to this address are received in the Police Dispatch Center and treated as emergency calls. Please include as much information as possible, including:
- Exact location
- nature of the emergency
- contact information
You may also report many crimes using the Citizens Online Police Reporting System. Using this system allows you to submit a report immediately and print a copy of the police report.
The Citizens Online Police Reporting System is used to report crimes and incidents when there is no known suspect or when the suspect is known but no prosecution is desired. It cannot be used to report crimes against persons (such as assaults or domestic violence). Online Reports can be filed for the following crimes:
- Thefts
- Vehicle Burglaries
- Vandalism
- Harassing Phone Calls
- Garage Burglaries
- Identity Theft
- Late Reported Traffic Collisions
- Non-Injury Hit and Run Traffic Collisions
- Lost Property
Phone Directory
Division or Inquiry
Number
For emergencies
Dispatch/General Information
Report non-emergencies(909) 798-7681 ext 8
Chief of Police
Deputy Chiefs
Patrol Services Commander
Watch Commander
Community Services Commander
Traffic / Parking Supervisor Special Events/ SRO
Supervisor
(909) 335-4757 (909) 335-4766
Community Engagement Team
Community Policing Unit
Special Services Bureau Commander
Investigations Unit Supervisor
Investigations Unit Detectives
Property & Evidence Unit
Crime Analysis Unit
Support Services Bureau – Operations Manager
Records Unit
Administrative Services Commander
Training/Hiring Sergeant
Personnel & Training Unit
Professional Standards Sergeant
(909) 335-4756
Press Release/Public Information Officer Carl Baker
Where To Find Us
Facilities Address Patrol Services/Police Department Records 1270 W Park Avenue, Bldg. C Police Administration – Secured Building
Office of the Chief, Investigative Services Unit, Traffic
Unit, Crime Analysis, Community Engagement Team,
Property and Evidence – (by appointment only)30 Cajon Street Civic Center & All Other City Facilities 35 Cajon Street Mailing address for the Redlands Police Department: P.O. Box 1025, Redlands , CA 92373 -
Purchasing
Purchasing Manager – Dana Abramovitz
Purchasing Clerk – Rene Nunez
Phone: (909)-798-7525
Fax: (909)-798-7522
Email: [email protected] -
Recreation Division
Address: 111 W. Lugonia Ave. Redlands, CA 92374
Phone: (909) 798-7572
Department: RecreationFor information regarding the programs and services we are currently offering please contact us at (909) 798-7572 or email us at [email protected]
Direct Telephone Numbers:
- Recreation: (909) 798-7572
- Flores Senior Center: (909) 798-7579
- Josyln Senior Center: (909) 798-7550
Senior Services Office Hours:
Flores Senior Center: Monday-Wednesday and Friday 8:00am-2:00pm; Thursday 8:00am-7:30pm
Joslyn Senior Center: Tuesday-Friday 9:00am-3:00pmRecreation Office Hours:
Monday – Friday: 2:00pm – 7:30pm
Saturday: 9:00am – 3:00pmFacilities and Community Services – Recreation Division
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Solid Waste Customer Service
Mailing Address: City of Redlands Utilities Customer Service
P.O. Box 3005 Redlands, CA 92373-1505
Address: 35 Cajon St Suite 15A Redlands, Ca 92373
Phone: (909) 798-7529
Department: Solid WasteContact the Solid Waste Customer Service 909-798-7529 for questions regarding:
- Collections / Trash Pick-up
- Commercial Pick-up (Bin Service)
- Holiday Schedules
- Missed Pick-ups
- Recycling information
- Roll-off bin information
For specific disposal and recycling requirements
- Self-Haul Construction Waste Disposal (909) 386-8701
- Household Hazardous Waste Disposal (909) 382-5401 (Redlands Residents Only)
- Electronic or E-Waste Facility (909) 382-5401
- CRV -Cans and Bottles
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Utilities Customer Service Contact
Mailing Address: City of Redlands Utilities Customer Service
P.O. Box 3005 Redlands, CA 92373-1505
Address: 35 Cajon St Suite 15A Redlands, Ca 92373
Department: Utilities Customer ServiceElena Pfeifer, Utilities Customer Service Supervisor – [email protected]
Water Customer Service: (909) 798-7516
Solid Waste Customer Service: (909) 798-7529
Customer Service Email: [email protected]
Contact Water Customer Service Regarding:
- Billing and Payment
- Water Conservation
- Water Leaks
- Water Pressure
- Water Quality
- Wastewater (Sewer)
Contact Solid Waste Customer Service Regarding:
- Billing and Payment
- Commercial Pick-up (Bin Service)
- Green Waste
- Holiday Schedules
- Illegal Dumping and Discharges
- Missed Pick-ups
- Solid Waste
- Recycling
- Roll-off bin Information
- Street Sweeping
- Trash Pick-ups
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